Can I cancel my booked session?
Yes, you can cancel a session. Are you not feeling well? Do you have an unexpected meeting or too much work and can't add a training session too to your list? Don't worry! If you need to cancel your scheduled session, please inform your coach by cancelling the session in the ‘My Upcoming Lessons’ section on your dashboard. You can cancel sessions for free up to 12 hours in advance of the scheduled start time. Late cancellations will be charged.
How do I cancel a session?
You can cancel your session by going to your dashboard and clicking on the red cross next to the session in the 'My Upcoming Sessions' section. You will receive a pop-up notification asking if you want to cancel for sure. As soon as you have cancelled the session, the coach will be notified by email.
Will I lose my minutes when I cancel a session?
You can cancel a session for free up to 12 hours in advance of the scheduled start time. When you cancel your session less than 12 hours before start of the lesson, you will automatically lose your credit for the booked session.
Can my coach cancel our planned session?
We hope that this will not happen, but a coach might have to cancel a session due to unforeseen circumstances. We will notify you immediately by email if this should be the case.